Return Policy

Thank you for purchasing PLAANT GRACE UMBRELLAS LLC folding umbrellas. To ensure your shopping experience, please carefully read the following terms before requesting a return.

I. Return Request Time

You can request a return within 7 days of receiving the product. Requests submitted after this period may not be processed.

II. Applicable Return Circumstances

You can request a return or refund in the following situations:

The product has quality issues or malfunctions;
The product was damaged during transportation;
The received product does not match the order;
The product does not meet expectations (subject to return conditions);
The product has been opened but not used, and a return is also possible.

III. Return Conditions

To ensure a smooth return process, please ensure the returned product meets the following requirements:

The product has not been actually used and is free from damage or signs of human intervention;
The product is dry, clean, and free from stains or odors;
The original packaging, accessories, and labels should be retained as much as possible;
The product should not affect resale.

IV. Situations Where Returns Are Not Supported

Returns are generally not supported in the following situations:

The product has been used or shows obvious signs of use;
The product is damaged due to human error;
The product is damp, moldy, or improperly maintained;
The return application period has expired;
Special offer items or customized items (as specifically stated on the page).

V. Return Process
Contact customer service to submit a return request, providing your order number and a description of the product’s condition;
After customer service approval, provide a return address and relevant instructions;
Return the product as required;
After receiving and verifying the product, we will process the refund within 7-10 business days.

The refund will be returned to your original payment account.

VI. Return Shipping Costs
For returns due to product quality issues or incorrect shipments, we will bear the shipping costs;
For returns due to personal reasons (such as dislike or inappropriate selection), the buyer will bear the shipping costs;
Fee incurred from unjustified refusal to accept delivery may be borne by the buyer.

VII. Contact Us

For returns or after-sales issues, please contact us:

Email: help@pliantgraceumbrellas.org
Phone: 408-458-9592
Address: 7600 AMBERGATE PL A207 RIVERSIDE, CA 92504

We are committed to providing you with a safe and convenient shopping experience, ensuring that every folding umbrella can protect you from the wind and rain.